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Author Topic: Great Customer Service  (Read 67479 times)

supersonic

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Re: Great Customer Service
« Reply #150 on: July 21, 2007, 10:22:34 pm »

Only started with model boats this year, but must recomend- JUST ENGINES, For their prompt delivery,advise over the phone, and reasonable prices.They dont deal very much with marine stuff but have an excellent attitude to anything I. C. (Engines, tuned pipes, silencers etc Check em out !
Dave.
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kendalboatsman

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Re: Great Customer Service
« Reply #151 on: July 25, 2007, 11:04:39 pm »

I would like to add Graham Walker at The Model Dock to this growing list, following a telephone conversation regarding the Revell Hermann Marwede conversion I sent off my cheque at the weekend for the motor, shafts and rudder. They arrived today along with a photo copy of the model boats article on carrying out the conversion. The service is first class and Graham is a friendly and helpful person to speak to.

Will definitely buy from Graham again.
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Colin Bishop

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Re: Great Customer Service
« Reply #152 on: August 31, 2007, 10:52:45 am »

I lost the anchor from my Caldercraft Cumbrae recently. Couldn't be bothered  to scratch build a replacement so I emailed JoTika direct enquiring about a replacement. Got an instant response, cost reasonable. Sent off cheque and they sent the spare as soon as they got my letter and cheque. Can't fault that.
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DickyD

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Re: Great Customer Service
« Reply #153 on: September 04, 2007, 12:57:14 pm »

Thanks to  component-shop.co.uk  for quick service.
Ordered 2 9.6v 4300Mah battery packs at the knock down price of 55.00 the pair inc postage yesterday afternoon and received them at 10.00am today.
Also got a free key ring with a light and compass in it. Can now go out at night. O0

http://www.component-shop.co.uk/html/batteries.html
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cbr900

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Re: Great Customer Service
« Reply #154 on: September 04, 2007, 01:31:06 pm »

Many thanks to Dave from Action, all bits arrived well packed thank you..............



Roy
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Tom Eccles

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Re: Great Customer Service
« Reply #155 on: September 25, 2007, 02:17:02 pm »

A Model World.

Order received a.m. Monday, Kit delivered lunchtime Tuesday. (I build kits!)

Mark was very helpful and prepared to spend time passing on building tips for my new Comtesse.

Terrific!

Clegg
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DickyD

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Re: Great Customer Service
« Reply #156 on: September 25, 2007, 02:29:12 pm »

Deans Marine and component-shop.co.uk goods ordered Thursday, delivered Friday.
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kiteman1

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Re: Great Customer Service
« Reply #157 on: September 25, 2007, 07:44:32 pm »

Dave at Action repaired a couple of items without being asked...........and I got a coffee........... ;D ;D
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DickyD

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Re: Great Customer Service
« Reply #158 on: January 28, 2008, 04:11:36 pm »

Excellent service from Redbank Models. Placed an order 9.00pm, delivered 36 hours later after several e-mails informing me of the progress of the order. Will be back.  O0
Actually I forgot a couple of items. :embarrassed:
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Peterm

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Re: Great Customer Service
« Reply #159 on: January 28, 2008, 06:21:33 pm »

Westbourne Models.   Wanted 20 couplings for club members, spoke to WM on the phone.   Said would take 2 to 3 weeks to order from Graupner and send on to me.   Got the whole lot 2 days later!
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DickyD

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Re: Great Customer Service
« Reply #160 on: January 30, 2008, 02:22:21 pm »


Great service from Component-Shop.co.uk Ltd . Ordered battery [very good price] at 12 noon yesterday, delivered 12 noon today. Excellent thank you. O0

www.component-shop.co.uk
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Tom Eccles

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Re: Great Customer Service
« Reply #161 on: March 25, 2008, 07:48:21 pm »

I think Dave at ACTion has broken all records with this one. So much so that I had to announce it on the forum.

I posted my order and cheque yesterday afternoon - that is Easter Monday and there are no post collections in this area - The parts arrived this morning!

Superb service and I KNOW that the parts will be fine.

BRILLIANT!

Clegg
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Stavros

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Re: Great Customer Service
« Reply #162 on: March 25, 2008, 08:59:48 pm »

He he can beat that one Dave repaired a sound unit within 30secs at the Epic trade show and even smiled!!!! now that was a FIRST



stavros
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FullLeatherJacket

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Re: Great Customer Service
« Reply #163 on: March 25, 2008, 11:46:29 pm »

now that was a FIRST

..........and last................. >:(

FLJ
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gingyer

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Re: Great Customer Service
« Reply #164 on: March 26, 2008, 12:23:38 am »

I have to agree for service I felt that Action was Excellant ordered some stuff via a PM
and had it all ready for collection at Epic bagged and put away for collection 
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funtimefrankie

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Re: Great Customer Service
« Reply #165 on: March 26, 2008, 07:44:35 am »

Ordered a back number from Model Boats, over the weekend.
Email next day to say they didn't have it but offered a photocopy of the article,Emailed me again to say that the article wasn't in the issue I mentioned, and even contacted John Cundle to check if it existed,

Anyway I've some bum info and the one subject doesn't exist.

Emailed Traplet twice now over three weeks not had a reply
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Philipsparker

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Re: Great Customer Service
« Reply #166 on: March 26, 2008, 07:28:29 pm »

George Turner - www.georgeturnermodels.com.

Always gives quick service and is very friendly. Best of all, when I knocked the pulley off the front of my boat he sent 2 next day as replacements and didn't charge for them.

Phil
philsworkbench.blogspot.com
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hopeitfloats

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Re: Great Customer Service
« Reply #167 on: April 04, 2008, 08:40:54 am »

models by design. very helpful and excellent service
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andrewh

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Re: Great Customer Service
« Reply #168 on: April 04, 2008, 10:43:35 am »

I would heartily endorse Phil's comment about George Turner models

Fast, cheerful and responsive - his figures make you smile, too!

A good place to hunt for crew members

andrew
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SteamboatPhil

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Re: Great Customer Service
« Reply #169 on: May 20, 2008, 10:01:49 pm »

OK not much impresses me, but yesterday at approx 10-20 am I rang Howes models to order more batteries, crystals, and a few other bits and bobs for the Mayhem weekend. Blimey they arrived this morning, so just about 24 hrs.
Now I'm impressed, well done Howes (I will be spending more money with you for sure)
P
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Peterm

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Re: Great Customer Service
« Reply #170 on: May 21, 2008, 10:47:20 am »

I also had an identical response time from Westbourne Models.   Pete M
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DickyD

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Re: Great Customer Service
« Reply #171 on: May 21, 2008, 10:57:08 am »

I had the same response from Howes, ordered yesterday AM, just arrived. O0
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Robert Davies

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Re: Great Customer Service
« Reply #172 on: May 21, 2008, 11:15:02 am »


I can only add a 'me too'.

Ordered yesterday morning - here this morning :)

Great stuff!

-Rob
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Made it to 80 (25p Richer now)

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Re: Great Customer Service
« Reply #173 on: May 21, 2008, 03:46:49 pm »

I have been using Howes for nearly forty years and can honestly say they have never let me down always recommend them when I can  :angel:
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tobyker

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Re: Great Customer Service
« Reply #174 on: May 21, 2008, 11:47:28 pm »

And I got a 24-hr turnaround from ACTion this week!
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