Daughter repeatedly uses ebay and then comes running to me when items arrive broken, luckily always been refunded. Even yesterday I advertised a model, including stating she needed minor repairs to her electrics, then found it was much more severely damaged; with ESC blown; fuses; Tx advertised with her going haywire, and so had to withdraw the sale and consider either a costly repair or scrapping her....ebay refunded insertion fees, the lot, without a fuss. Only trouble in all these years was one German seller complaining when I marked him down for sending an item wrapped flimsily in a cut up cornflake box with no padding and only loosley held together by sellotape.