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Author Topic: SHG Marine??  (Read 9786 times)

das boot

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SHG Marine??
« on: June 19, 2009, 06:59:49 pm »
Anyone tell me how the  %) :police: %) I order stuff from SHG? I'm trying to order the props and propshafts for Titanic...their new website has been under construction since the year dot, I get no replies to my emails or phone calls...has everyone died up there or something?

Rich
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Leaky

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Re: SHG Marine??
« Reply #1 on: June 19, 2009, 07:42:49 pm »
Im waiting for a set of propshafts for my S Boat they have been on order for two weeks and i did get through on the phone last friday (12th) and was told they were being despatched next day still waiting and now thinking of going for an alternative supplier {:-{
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Bunkerbarge

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Re: SHG Marine??
« Reply #2 on: June 19, 2009, 07:53:23 pm »
I think SHG, in line with a lot of smaller vendiors find it difficult to man their phones and e-mails continuously when they are up and down the country attending shows etc.  I think there may be a good chance that they are at Doncaster this weekend so maybe a bit of patience will provide a response.

I know in this day and age we all expect things to arrive on our doorsteps instantly and some on line vendors are able to do that but not all can and certainly it is more difficult for the small man and wife run busineses.
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das boot

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Re: SHG Marine??
« Reply #3 on: June 19, 2009, 08:02:49 pm »
Thanks gents...the problem is now sorted, thanks to the generosity and supreme talents of our very own Full Plastic Jacket.

He's a nice man..

A very nice man..

A very very nice man...


Rich
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Davew

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Re: SHG Marine??
« Reply #4 on: June 19, 2009, 08:25:20 pm »
Hi
Leaky i have just ordered prop shafts and bits for my s 100 it does not sound very good,
Davew
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I am not sure about this

DickyD

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Re: SHG Marine??
« Reply #5 on: June 19, 2009, 09:22:02 pm »
Quote from: Bunkerbarge on June 19, 2009, 07:53:23 pm
I think SHG, in line with a lot of smaller vendiors find it difficult to man their phones and e-mails continuously when they are up and down the country attending shows etc.  I think there may be a good chance that they are at Doncaster this weekend so maybe a bit of patience will provide a response.

I know in this day and age we all expect things to arrive on our doorsteps instantly and some on line vendors are able to do that but not all can and certainly it is more difficult for the small man and wife run busineses.
Cornwall Model Boats, Man and wife business. Order early PM, receive goods following AM. Can be done. :-))
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Stan

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Re: SHG Marine??
« Reply #6 on: June 19, 2009, 10:24:37 pm »
Hi Guy's   

S H G are at Doncaster this week end. I will pass on your comments tommorrow.

Stan :(( :(( :(( :(( :((
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Proteus

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Re: SHG Marine??
« Reply #7 on: June 19, 2009, 11:40:31 pm »
I sent them 3 emails over two weeks then saw them at the Harogate show a week later, and after complaining I got a curt we are very busy ,so I informed them I will be to busy to buy of them in future, if they don't want to reply to emails they should get rid of there email address.

Proteus,
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Leaky

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Re: SHG Marine??
« Reply #8 on: June 20, 2009, 06:59:42 am »
Im willing to cut them some slack i just hope it doesnt drag on much longer :((
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Seaspray

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Re: SHG Marine??
« Reply #9 on: June 20, 2009, 07:17:34 am »
Too much of this crap going on in business now a days.

Taking the money and its not even in stock or something or other. If one company can do it then so can the rest.  {:-{

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Leaky

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Re: SHG Marine??
« Reply #10 on: June 20, 2009, 10:05:45 am »
Thats why im cutting them some slack they havent billed me yet,apparently they dont till your order is ready for despatch all i hope is my order has not been pushed back for pick ups for Doncaster.
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boatmadman

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Re: SHG Marine??
« Reply #11 on: June 20, 2009, 06:06:24 pm »
Hmm,
Back in Feb I asked them for a hardware list for a plastic model, after a week I called again as there had been no reply, I am still waiting for a reply to the second request!

I havent called back!!
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barryfoote

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Re: SHG Marine??
« Reply #12 on: June 22, 2009, 12:21:43 pm »
A little update on SHG. I placed an order in May via email and have still had no reply. I have just rung them and found Mr and Mrs Grainger to be very helpful indeed. They have explained that the email system does not work, duo to them changing server which will not happen for a short time yet. They also told me that this was causing them serious problems with the business in lost customers.

I asked for some advise regarding motors and gearing, which actually reduced the cost of my order and Mr Grainger is putting himself out a little in order to provide me with a rudder support that he does not actually stock. I have placed an order and been told that it will probably be dispatched tomorrow. I am very impressed by his attitude and level of knowledge. Hopefully they will deliver as promised. I will let you all know..
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Martin (Admin)

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Re: SHG Marine??
« Reply #13 on: June 22, 2009, 12:39:51 pm »

I also spoke to them on Saturday at the Doncaster show..... don't tell AOL you want to change broadband suppliers... apparently they just pull the plug on you straight away!  {:-{
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barryfoote

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Re: SHG Marine??
« Reply #14 on: June 22, 2009, 01:56:27 pm »
Quote from: Martin   -   Forum Admin on June 22, 2009, 12:39:51 pm

I also spoke to them on Saturday at the Doncaster show..... don't tell AOL you want to change broadband suppliers... apparently they just pull the plug on you straight away!  {:-{

That is so true, they have just done the same to my brother.. >>:-( >>:-(
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Malcolm Reade

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Re: SHG Marine??
« Reply #15 on: June 22, 2009, 02:20:09 pm »
Sue Grainger told me yesterday at Doncaster about their problems with AOL and that she didn't expect their new E-mail to be fully up and running for a couple of weeks yet...

If anybody has any problem with outstanding orders on SHG Marine, please feel free to PM or E-mail me with details and I will happily pass on any messages.

Regards,

Malc



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Martin (Admin)

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Re: SHG Marine??
« Reply #16 on: June 22, 2009, 02:25:22 pm »
The Happy Reade's
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barryfoote

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Re: SHG Marine??
« Reply #17 on: August 21, 2009, 03:17:05 pm »
Well today....August 21st 2009 I received my prop, ordered from SHG...... in May 2009.

The only thing I can say in their favour is that they did send part of the order after 5 weeks and did not charge me until they dispatched the prop.

Do we have a record here??
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SteamboatPhil

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Re: SHG Marine??
« Reply #18 on: August 21, 2009, 04:00:40 pm »
Is Carol asleep  {-) {-)
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Stan

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Re: SHG Marine??
« Reply #19 on: August 21, 2009, 04:35:02 pm »
Hi Guy's

Contacted S.H.G last Wednesday  to order a spare T/X. I received it on Saturday morning. Surely this must be good customer service. I placed my order  by phone and not by E/Mail.

Stan  :-)) :-)) :-)) :-)) :-))
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barryfoote

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Re: SHG Marine??
« Reply #20 on: August 21, 2009, 04:35:56 pm »
Quote from: Stan on August 21, 2009, 04:35:02 pm
Hi Guy's

Contacted S.H.G last Wednesday  to order a spare T/X. I received it on Saturday morning. Surely this must be good customer service. I placed my order  by phone and not by E/Mail.

Stan  :-)) :-)) :-)) :-)) :-))

Stan,

Me too. they had no email when I ordered so it was also by phone..
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Stan

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Re: SHG Marine??
« Reply #21 on: August 21, 2009, 04:39:14 pm »
Hi Footski.

Talking direct to traders seem's to work for me  never had any problems with traders.

Stan.
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