Bob,
Haven't dealt with either, but have been looking at dealing with 'harbor'
If you are going to be buying any 'Action' gear, which I have, I would deal direct. However the business has changed hands so don't know about new owners.
The biggest problem with UK suppliers, unless they categorically say so, is they still charge the 20%'Tax' (VAT) where we should get a deduction.
Also they mainly use airmail which costs the earth.
I always ask first is VAT deducted and what other means of delivery, namely cheaper forms is available.
Then and only then do I deal.
You will see a lot of commentary about A, B & C are good to deal with etc but I disregard them as that is from those buying locally which includes EU.
Which reminds, me some UK suppliers, which includes those who only do mail order, won't post outside the European Union/UK.
The Hong Kong suppliers offer alternate cheaper methods of delivery for 'Big' articles such as Italeri, 1/35 Vosper MTB, & Italeri 1/35 Schnellboat.
http://www.luckymodel.com/scale.aspx?search=Y&q_brand=ITA&q_category=WS&q_scale=35&q_word=&q_show_instock_only=NNot to mention they are also far cheaper.