He's a very good supplier, I've bought loads from him in the last few years, his communication is excellent, its just an awkward ordering system is all. Having seen the price on the online site, then having to email for a complete delivery price, then getting his paypal details by email all seems a little 'long in the tooth' compared to just clicking on a website.
But that aside, I can't fault him or his service, even 2-3 years ago when he was quite ill, he arranged for someone else to mail out the parts on his behalf.