Model Boat Mayhem
Mess Deck: General Section => Model Boating => Topic started by: pmgargan on December 13, 2011, 09:33:53 am
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Hi , does anyone know if they are still trading ? sent emails, and a fax with no response whatsoever.
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They were at Mobile Marine Models open day a couple of weeks ago
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Use the telephone and you'll have no problem contacting them - they are notoriously old-fashioned!
DM
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Give them a ring. I have no trouble contacting them. :-))
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That's only OK if you are local <:( <:( <:( <:(
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That's only OK if you are local <:( <:( <:( <:(
Your closer than ET, and he was only trying to 'phone home'.
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That's only OK if you are local <:( <:( <:( <:(
Try using Skype to landline. Very cheap.
I pay about 0.02Euro (2c) per minute from China to UK.
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They do this ALL the time, yes they go to shows so a 3 or 4 days without a response OK. but if they do it all the time then they should delete the email address and fax number and stick to phones only to have a web site you don't have to put an email address on it, they have been doing this for years serial offender's
peter
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They do this ALL the time, yes they go to shows so a 3 or 4 days without a response OK. but if they do it all the time then they should delete the email address and fax number and stick to phones only to have a web site you don't have to put an email address on it, they have been doing this for years serial offender's
peter
or
The 'Customer' could try the phone before blowing smoke on a forum ... hoping to create the typical reaction of yours peter!
Just me being old fashioned again....
Regards
Kim
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or
The 'Customer' could try the phone before blowing smoke on a forum ... hoping to create the typical reaction of yours peter!
Just me being old fashioned again....
Regards
Kim
what do you mean a reaction like mine, they are serial offenders for this they have been doing it for years try searching before you start typing, there have been several posts on this, I have tried to find out what was happening to an order by email some time ago, why email because they where not answering the phone if you read my email I gave them the benefit of the doubt and said wait 4 days first, I did this in fact I tried for a week to phone and I emailed no response, I just wanted the product or a refund, a pal of mine had the same thing about 6 months ago , no communication from them but they had taken his money.
I have given up with them .
So before you start typing next time get your facts right.
Peter
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what do you mean a reaction like mine, they are serial offenders for this they have been doing it for years try searching before you start typing, there have been several posts on this, I have tried to find out what was happening to an order by email some time ago, why email because they where not answering the phone if you read my email I gave them the benefit of the doubt and said wait 4 days first, I did this in fact I tried for a week to phone and I emailed no response, I just wanted the product or a refund, a pal of mine had the same thing about 6 months ago , no communication from them but they had taken his money.
I have given up with them .
So before you start typing next time get your facts right.
Peter
Peter, you have given me grief before now without all facts ....and for you to jump on this thread without all facts from your end is pretty typical in my opinion.
Regards,
Kim
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Kim,
From experience Peter is correct and your off base. >>:-( >>:-( <*< <*<
They are serial offenders and do not respond to emails.
Had a whole bucket load of trouble trying to buy bits for my scnellboot of them. O0 O0
Finally got through via other parties and this forum.
Not good enough. <*< <*<
There is enough bitching about how hard it is to run a business, but when a customer and or potential customers make justified adverse comments all hell breaks loose.
Whilst I can hook up Skype to ring overseas why should I? emails cost me nothing and we aren't all flushed with cash.
They offer email, so the answer is simple, answer your email.
Others I deal with do so.
Will not be dealing with them again for bits for my Vosper, am going elsewhere.
Very sad <:( <:( <:(
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when did I give you grief? and is this the reason why you have tried to jump on me?
MY comment was simple, If a trader has an email address ether answer it or delete it simple.
I would listen to your comments if you had the GUTS to put TRADER on your posts so we can all see why you post the way you do,
Peter
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Peter,
Thought to myself Kim might be trader the way he came on all thick and fast and half cocked.
Is there any connection with SHG????
Not that you need my support, he is so way off base.
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Peter, I'm not going to dig up the past , but to jog your memory i offered advice to a potential manufacturer.
Personally, I deal in email, offer a phone number and by law ... offer an address ... something others don't give up so easily.
I just can't see how SHG are deliberately ignoring correspondence and I am a firm believer in phone first.. sure that offers difficulties from overseas but that .. in my opinion ... is the customer's hurdle not the supplier's (rightly or wrongly)
I may well have got it wrong but having spoken to SHG I'm sure they will get it right!
Regards,
Kim
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when did I give you grief? and is this the reason why you have tried to jump on me?
MY comment was simple, If a trader has an email address ether answer it or delete it simple.
I would listen to your comments if you had the GUTS to put TRADER on your posts so we can all see why you post the way you do,
Peter
Peter, to be as honest as i am in my posts takes guts!
I happily say that Yes I am a trader, but according to this forums rules etc i cant advertise who i am ... Bizaree i know as other traders can appear with only one post and be accepted.... you decide!
Regards
Kim
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Peter, I'm not going to dig up the past , but to jog your memory i offered advice to a potential manufacturer.
Personally, I deal in email, offer a phone number and by law ... offer an address ... something others don't give up so easily.
I just can't see how SHG are deliberately ignoring correspondence and I am a firm believer in phone first.. sure that offers difficulties from overseas but that .. in my opinion ... is the customer's hurdle not the supplier's (rightly or wrongly)
I may well have got it wrong but having spoken to SHG I'm sure they will get it right!
Regards,
Kim
No it is not my problem but theirs.
If you do not want overseas trade don't advertise as such and we won't buy and won't have these difficulties.
There are numerous traders who specifically state "no everseas etc" and I respect that stance.
But to advertise and then tell me to ring you long distance, give me a break, surely you are not fair dinkum.
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Well Ill do it for you, and we will let the members of the forum make up there mind about you, A new trader put there first post on mayhem only to be attacked by a trader who offed the same service, but they did it by not saying they where a Trader or they offed the same service, there is room on mayhem for lots of trader as long as they play fair and not attack each other, I thought Model bits where excellent and never once stooped to dirty tricks by making remarks about the other traders work.
I leave it to mayhems to make up there own mind.
http://www.modelboatmayhem.co.uk/forum/index.php?topic=28280.msg278215#msg278215
Peter
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Interesting that you withdrew that last comment Peter.
If you find the evidence you were trying to point to be sure and let me know as i dearly would love to be able to advertise here!
Regards
Kim
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Interesting that you withdrew that last comment Peter.
If you find the evidence you were trying to point to be sure and let me know as i dearly would love to be able to advertise here!
Regards
Kim
just read this, or EMAIL Martin he answers emails.
http://www.modelboatmayhem.co.uk/forum/index.php?topic=344.0
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Kim,
So this is you.
http://www.modelboatmayhem.co.uk/forum/index.php?topic=34018.msg340673#msg340673
Don't understand why you are defending SHG, unless you are defending all traders.
If so, they don't need it, there are some excellent traders on this forum, who I have enjoyed dealing with.
Sadly SHG is not one of them, based on my experiences, (plural).
So you can agree to disagree.
However, SHG, as amply put, should shut down their email service they don't respond.
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he tried to have a pop earleyer, again not saying he was defending a fellow trader, gives traders a bad name and as you say RaaArtyGunner there are some great traders on hear
http://www.modelboatmayhem.co.uk/forum/index.php?topic=34018.msg340673;topicseen#msg340673
Peter
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Peter, you are right there are some great traders / manufacturers on here ....
But i can't help feel that SHG are taking a bit of stick as the customer has jumped on the keyboard before the phone ... if im reading things right.
Perhaps if the OP phones he will get the response he is looking for.
If i'm wrong i'd be surprised!
Regards
Kim
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Peter, you are right there are some great traders / manufacturers on here ....
But i can't help feel that SHG are taking a bit of stick as the customer has jumped on the keyboard before the phone ... if im reading things right.
Perhaps if the OP phones he will get the response he is looking for.
If i'm wrong i'd be surprised!
Regards
Kim
Kim,
My goodness, am I missing something here.
Answering emails solves the problem, especially for us who can't afford long distance phone calls.
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That is true, emails do solve problems if received.
I know for a fact that sometimes they don't arrive. overfull boxes etc.
But are we not basing the argument on very thin detail?
Regards
Kim
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That is true, emails do solve problems if received.
I know for a fact that sometimes they don't arrive. overfull boxes etc.
But are we not basing the argument on very thin detail?
Regards
Kim
Negative.
If you cleared your in tray regularly you would lose no emails, that's a cop out.
If I don't get a reply within a reasonable time, which happens, they're busy, too many emails, didn't get it, whatever, I follow up.
End result, all resolved everyone is happy.
Just good commonsense approach.
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We will have to agree to disagree on that point as i know my inbox can jam up before i get to it.
One of the reasons i'm up so late tonight trying to sort my website as i know i dont get traffic at this time!
Regards,
Kim
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One finale point if you put SHG in to the Search window you will see several posts where I praised them and recommended them, so I am not anti SHG but I gave up dealing with them when they became impossible to contact by Phone or email over a long period. it didn't help that I had recommended them to someone I knew and they had the same experience.
Peter
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I deal with SHG by phone, no problems. :-))
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Not everybody can use the phone, either because of long distance call costs or, like me, they are deaf. Email is a life saver for me compared with struggling with the phone, especially when number and dates are concerned. And as for Indian call centres.... >>:-(
Without wishing to get involved in this particular argument, an email address is similar to a phone number. If you have one then you should be prepared to answer it. If you don't want to then don't have one and everyone knows where they stand.
Looking at the other side of the coin, people don't always help themselves when sending emails. If I email Dave at ACTion I will put something like 'P94 Specification Query' as the subject matter so that when scanning through all the offers he gets from Nigeria he will recognise it as a genuine query. Much better than the non specific 'Can you help please?'.
The same applies on Mayhem. When I log in I call up the list of unread posts since my last visit and choose which ones I want to read on the basis of whether the subject matter indicates whether it is likely to be of interest to me. I mark the rest as read usually including the one that just says 'Noobie needs help'.
Colin
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Not everybody can use the phone, either because of long distance call costs or, like me, they are deaf. Email is a life saver for me compared with struggling with the phone, especially when number and dates are concerned. And as for Indian call centres.... >>:-(
Without wishing to get involved in this particular argument, an email address is similar to a phone number. If you have one then you should be prepared to answer it. If you don't want to then don't have one and everyone knows where they stand.
Looking at the other side of the coin, people don't always help themselves when sending emails. If I email Dave at ACTion I will put something like 'P94 Specification Query' as the subject matter so that when scanning through all the offers he gets from Nigeria he will recognise it as a genuine query. Much better than the non specific 'Can you help please?'.
The same applies on Mayhem. When I log in I call up the list of unread posts since my last visit and choose which ones I want to read on the basis of whether the subject matter indicates whether it is likely to be of interest to me. I mark the rest as read usually including the one that just says 'Noobie needs help'.
Colin
Well put O0 O0 :-)) :-))
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The bottom line here is that SHG are in the wrong. If customers or potential customers cannot get hold of them through their advertised means, they are in the wrong. simple really.. :police:
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Pity they dont get Skype installed like 4D Modelshop has done, so you can see and speak to them for free from anywhere in the world from your computer.(http://i124.photobucket.com/albums/p8/DickyD_photos/Smileys/breakpc1.gif)
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The bottom line here is that SHG are in the wrong. If customers or potential customers cannot get hold of them through their advertised means, they are in the wrong. simple really.. :police:
Much as I like Jerome and Sue and admire their longevity in a pretty harsh marketplace I have to agree, Barry.
Personally I prefer being contacted by E-Mail because I can then deal with the query at the most convenient time for me (which is often after normal hours). I can also refer the customer to the appropriate page of the website because I know he/she has an Internet connection. This makes things far easier for everyone concerned.
Dave M
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The bottom line here is that SHG are in the wrong. If customers or potential customers cannot get hold of them through their advertised means, they are in the wrong. simple really.. :police:
In which case they will lose the order and not get any money. A bit more of that and they will go out of business, which judging by this thread will be A Good Thing.
On the other hand, they haven't ripped anyone off, all they did was not answer the e-mail. Fine. It's thier loss. We can always go somewhere else.
Phil
P.S. Colin have a VERY good point about title on forum posts. People do write some terrible ones that mean something to them and not anyone else.
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Agreed, I work nights, so contacting people via email is far easier as I can email them while on 'lunch' break (02:00-02:30). Not many shops open at that time...
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I cant belive the amount of negative comments on here be patient they will be in contact with you, iv known them for over 12 years and they have allways answered my calls and emails you have to remember they are away from home alot at shows so do us all a favour stop the gossiping and give us all a break!!!
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In which case they will lose the order and not get any money. A bit more of that and they will go out of business, which judging by this thread will be A Good Thing.
Very nice but have you thought about judging things from your own experience.
I have experienced excellent service from them in the past, though I must admit I did use the phone, but I do prefer talking to people as apposed to sending e'mails, ask Dave M.
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I cant belive the amount of negative comments on here be patient they will be in contact with you, iv known them for over 12 years and they have allways answered my calls and emails you have to remember they are away from home alot at shows so do us all a favour stop the gossiping and give us all a break!!!
Mog10,
Give me a break, you sound like a trader. >>:-( >>:-( <*<
It is not my problem that they choose to be away from home a lot as you put it.
After all in this day and age they can have a laptop which enables emails to be received whilst "away from home" that is if they are fair dinkum about doing business.
Other traders attend shows etc and still respond to emails so why are SHG any more disadvantaged, so give me a break,
Obviously they are not interested in email so get rid of it and say only contactable by phone.
Then we who are out of country won't waste our time waiting for non replies but can go and buy from traders who respond.
Don't follow your comment "gossiping" read all my posts and you will see I speak from my experiences with them.
They are bad news. <:( <:( <:( <:(
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OH here we go AGAIN Ranting and raving arguing like little kids.sorry to say it but if this is how you are behaving maybee Mayhem is NOT the place for you.Think of what I have said
And there I though Mayhem was about MODEL BOATS but after reading this thread which has suddeny descended to ....HOW can i "xxxxx" the other member off topic and gain mythical point for doing it.
All I can deduce is there are a couple of you out there who are KEYBOARD warriors
Dave
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I've only ever bought from SHG once by phone and had no problems but never dealt with them by email so I am not really qualified to comment on whether their service is good or bad. I totally agree that if its bad service then people have every right to complain whoever the trader is. But thats not my point, Reading through this thread it seems to be open warfare on SHG through this thread and the forum and i had I thought this type of thread was moderated to protect the Forum? I have only ever had cause for complaint against one trader which just happened to be a national publication and their customer services. When I dared utter how shockingly bad my experience of them on more than one occasion was on a thread started by someone with a similar experience, the thread was very quickly locked and critical posts deleted following legal threats from said publication and forum members advised that this type of criticism wasn't allowed to protect the forum and Martin. What has been printed on here about SHG, and perhaps with justification I don't know, is a lot worse than the slagging off that the afore mentioned national publication got. So is it that its okay to put up criticism of the small trader but a taboo subject still to air grievances about the big boys because they can threaten with a bigger stick?
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OH here we go AGAIN Ranting and raving arguing like little kids.sorry to say it but if this is how you are behaving maybee Mayhem is NOT the place for you.Think of what I have said
And there I though Mayhem was about MODEL BOATS but after reading this thread which has suddeny descended to ....HOW can i "xxxxx" the other member off topic and gain mythical point for doing it.
All I can deduce is there are a couple of you out there who are KEYBOARD warriors
Dave
Dave,
How sad <:( <:( did you read all the posts are you a keyboard warrior I note you shouted it <:( <:( <:(
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NOT at all but iit really cheeses me off to see so called Mayhemers slagging each other off,there is simply NO need for it,I sympathise with you ref SHG
Dave
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thread was very quickly locked and critical posts deleted following legal threats from said publication
Sorry Mike but that simply isn't true, no threats were made, legal or otherwise. A complaint was made that incorrect allegations were being allowed to stand and not adequately moderated. The action taken was the choice of the Forum management. This is all well documented somewhere on the site and I'm sorry that you choose to repeat the original incorrect interpretation of what happened.
The issue on this particular topic is whether traders should publish an email contact and then not adequately monitor it which I think is a fair point. There are a small number of traders who unfortunately fall into this category for one reason or another.
Colin
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I am locking this topic now.
A simple search would have come up with the fact that SHG do not answer emails.
It has been well documented in the past.
Talisman,
Where does it say in the Mayhem rules that you are not allowed to tell members you are a trader?
None that I know of.
Bob