Model Boat Mayhem

Please login or register.

Login with username, password and session length.
Pages: [1]   Go Down

Author Topic: Westbourne Models  (Read 1477 times)

halifax40

  • Shipmate
  • *
  • Offline Offline
  • Posts: 13
  • Location: Aylesbury
Westbourne Models
« on: November 23, 2012, 12:05:32 PM »

Has anybody else experienced poor mail order service and poor communication from Westbourne Models. They have been very quick to take my money but the order has not been completed and they do not respond to emails. Any advice please ?
Logged

tt1

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 1,756
  • If I only know a little - then I can learn a lot
  • Location: Leicestershire
Re: Westbourne Models
« Reply #1 on: November 23, 2012, 12:15:43 PM »

Yes!
Logged

DickyD

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 9,497
  • www.srcmbc.org.uk
  • Location: Southampton UK
    • SRCMBC
Re: Westbourne Models
« Reply #2 on: November 23, 2012, 12:41:48 PM »

I always phone.


I ordered some gear on Monday received it on Tuesday.


There was a previous topic on same subject a short time ago which was eventually locked by moderators, why are we bringing it up again ?
Logged
Richard Solent Radio Controlled Model Boat Club http://www.srcmbc.org.uk

halifax40

  • Shipmate
  • *
  • Offline Offline
  • Posts: 13
  • Location: Aylesbury
Re: Westbourne Models
« Reply #3 on: November 23, 2012, 12:42:15 PM »

May I ask how you resolved the problem please. It appears they are gaining a poor reputation. Thanks.
Logged

DickyD

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 9,497
  • www.srcmbc.org.uk
  • Location: Southampton UK
    • SRCMBC
Logged
Richard Solent Radio Controlled Model Boat Club http://www.srcmbc.org.uk

ardarossan

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 670
  • Location: UK
Re: Westbourne Models
« Reply #5 on: November 23, 2012, 12:50:06 PM »

May I ask how you resolved the problem please. It appears they are gaining a poor reputation. Thanks.

Would you like to expand on that comment please, as I don't understand why you would order from a supplier if you believe they are gaining a poor reputation?

Andy

Logged
How much wood would a Woodchuck chuck, if a Woodchuck would chuck wood?

Martin [Admin]

  • Administrator
  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 19,423
  • Location: Peterborough, UK
    • Model Boat Mayhem
Re: Westbourne Models
« Reply #6 on: November 23, 2012, 03:58:24 PM »

Hi Halifax40,

What did they say when you rang them?

 Martin
Logged
"This is my firm opinion, but what do I know?!"    -   Mayhem FaceBook Group!

halifax40

  • Shipmate
  • *
  • Offline Offline
  • Posts: 13
  • Location: Aylesbury
Re: Westbourne Models
« Reply #7 on: November 23, 2012, 04:17:01 PM »

Hi Martin
 
I can not hear on the phone that well so most of my communication and orders are done by email. I just get told that they are having problems obtaining the items (stanchions from Robbe). They took my money by email quick enough but they will not respond by emails or to my questions or requests for a refund. My order was part filled but only after I contacted them a few times. I have since obtained the items very quickly from another supplier who do take the time to communicate with their customers. This has been ongoing for a couple of months now. I am not one to complain but since being frustrated by this experience I have heard very similar stories about this company from many other people. Sorry to be negative but people need to know.
Logged

Tug-Kenny

  • Full Mayhemer
  • *****
  • Offline Offline
  • Posts: 7,671
  • Location: Newport. S Wales
Re: Westbourne Models
« Reply #8 on: November 23, 2012, 04:50:55 PM »


Thread now locked as it is a repeat of a previous thread , where you were asked not to start another.

ken
Global Moderator


Logged
Despite the high cost of living   .......... It remains popular
Pages: [1]   Go Up