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Author Topic: Hello...Hello...I,m Back Again...  (Read 3350 times)

norry

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Hello...Hello...I,m Back Again...
« on: August 20, 2008, 11:06:41 pm »
...Hi Guys..

No I dont mean "Harry Skitter or whatever you want to call him,  I mean ME...My battle with Virgin Broadband is over & I am back on line again... God !... have I missed You Guys....

A back down from Mr Bransons boys & a better sounding amount due paid & Its all Go Again...Nop sign of an admission of them being wrong though or even an apology for mucking up our bill then disconnecting us for non-payment of account...

Has anyone else experienced this treatment from Virgin Broadband...
Our monthly bill went up to almost £100.00 due to loads of Downloads of Movies & Music Videos from their On Demand service...
Some of the downloads were done when we knew that there was no one at home at the time & date of the download according to their bill...

Anyway I am nowq back on board following a month in the wilderness...

...Gee Its Good To Be Back...All The Best...Norry...
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...Get Your Tugs Out For The Buoys...

bobinnit

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Re: Hello...Hello...I,m Back Again...
« Reply #1 on: August 20, 2008, 11:08:21 pm »
welcome back Norry  O0
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Stavros

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Re: Hello...Hello...I,m Back Again...
« Reply #2 on: August 20, 2008, 11:30:19 pm »
Welcome home shipmate cant wait to get the old girl down to sunny Wales or really I should say old GIRLS oops have i just let the cat out of the bag regarding our top secret visitor to LLanberis



Stavros
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tigertiger

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Re: Hello...Hello...I,m Back Again...
« Reply #3 on: August 20, 2008, 11:36:28 pm »
We are wishing you a big welcome back from the Mayhem call centre in Mumbai.  :o ;)
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a3nige

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Re: Hello...Hello...I,m Back Again...
« Reply #4 on: August 22, 2008, 12:40:03 pm »
Welcome back Norry, it's all arranged with Stan for Sunday, unfortunately I cannot make it at all  :( now so I hope for lots of photos from lots of people.


Nige
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Martin (Admin)

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Re: Hello...Hello...I,m Back Again...
« Reply #5 on: August 22, 2008, 12:47:53 pm »
Hi Norry,

Welcome back aboard.
 Don't worry, we were just talking amount our selves while you were off picking daisies!

Martin   O0

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dreadnought72

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Re: Hello...Hello...I,m Back Again...
« Reply #6 on: August 22, 2008, 01:28:48 pm »
Quote from: norry on August 20, 2008, 11:06:41 pm
Has anyone else experienced this treatment from Virgin Broadband...

Hi Norry,

At the risk of sounding like a grumpy old fellah - or a broken record - I have seen crap customer service from Virgin. Just a few months ago they threatened to take to court and sue my wife's father over an unpaid bill amounting to around £30.

...This followed us sending them two letters about the bill, in which we detailed his death the previous January, including a copy of the death certificate.  ???

My wife rang them up and had a row with them. It was a delight to hear. She got everything squared-off and cancelled, received a verbal apology - and then another letter arrived a week later, demanding the money.

We're just ignoring them now. And I'm glad I took a Sky broadband package.

Andy
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toesupwa

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Re: Hello...Hello...I,m Back Again...
« Reply #7 on: August 22, 2008, 05:00:36 pm »
Quote from: dreadnought72 on August 22, 2008, 01:28:48 pm
Quote from: norry on August 20, 2008, 11:06:41 pm
Has anyone else experienced this treatment from Virgin Broadband...

At the risk of sounding like a grumpy old fellah - or a broken record - I have seen crap customer service from Virgin. Just a few months ago they threatened to take to court and sue my wife's father over an unpaid bill amounting to around £30.

...This followed us sending them two letters about the bill, in which we detailed his death the previous January, including a copy of the death certificate.  ???


Not Virgin Broadband... but a similar experience with a 'Cable TV Provider' following the death of my Father back in 2001..

They threatened to take him to court for the cost of the (TV) set top box... which was returned to the company and i had a written reciept stating it had been returned. The 'debt' was even handed to a Debt Collection agency... even though i had written to the Cable Company enclosing a copy of my Father's death certificate...

The telephone conversation went like this..  >>:-(

Them: "We will take him to court"..

Me: "We have three ways to sort this out...
      1/ We sort it out over the phone NOW...
      2/ We sort this out through my Solicitor...
      3/ You summon him to appear in court... and I WILL have him dug up so he can appear AND i WILL have the TV and Newspapers in attendance to cover your incompetence...

       Now... which would you like to chose...."

I didnt hear from them again...  O0

By the way... welcome back Norry!!!  :)
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SteamboatPhil

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Re: Hello...Hello...I,m Back Again...
« Reply #8 on: August 22, 2008, 07:42:37 pm »
Welcome back Norry, the rest won't say it but I will, we did miss you, and we didn't even talk about you (much)
 :kiss:
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Steamed up all the time

hiapita

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Re: Hello...Hello...I,m Back Again...
« Reply #9 on: September 02, 2008, 05:45:03 pm »
welcome back norry O0 O0 O0 O0 O0 good for you for coming back lol {-) :D :D

hannah {-) {-)
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