As a consumer and not a supplier, I make this comment in support of the supplier.
Suppliers NEED to verify the "colour of your money" before despatching goods.
There are too many nefarious folk out there for suppliers to rely on positive payment. Therefore they need confirmed payment before despatch.
I understand this.
At present I am dealing with a supplier who has had the misfortune of despatching, via Royal Mail first class letter post (small in volume). He has sent my order three times (at no extra cost) because the first two deliveries failed. This retailer stood to lose £100 because of the failed deliveries, but he persevered in the interests of the customer. Thankfully, the first "failed" delivery arrived yesterday, (first class letter post.......
three weeks after posting).
Happy to relate that I can return the first consignment back to him, and the second, should it eventually arrive.The point is; we were in communication throughout the five-week issue and had consequently built up a trust throughout the negotiations. The supplier (ends in Bits) and I developed a mutual trust because of the problem.
It does go to prove that dialogue helps in misunderstandings.
Well done the proprieter, Steve.
Sandy.