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[BlazingPenguin]

Absolutely Shocked!
I would couch this in much stronger terms but trying very, very hard to keep some sense of composure!!!!
Having sent an esc in for repair in the middle of the summer, how long would you reasonably expect to wait for its return? 4wks? 6wks?....8wks then?
How does 4 months sound? And despite several calls to Electronize where Im told that 'were very busy, but we'll get around to it', still no movement on the repair.
The last straw was when I again contacted Electronize only to be met with the same line.....with the addition of 'I have no idea what they have to put up with...goods bought off Ebay and what have you, late nights at the workshop etc'....Well Im sorry but I bought mine from Electronize and despite the goods on the whole being a reliable product, the offer of after sales repair is a major buying point for most of us I would think. But to expect a customer to wait for periods exceeding 4 mths with the excuse " We have been too busy doing other things and we are still too busy doing other things to do the repar" is ridiculous in the extreme.

If the current £10 standard repair fee is not enough to warrant doing the repair....they shouldnt offer it!
If they are unhappy at goods being offered on Ebay or other trade sources....then let them state that repairs other than bought directly will not be done.

As they stand, the ESC's are still a good product, but after sales service is atrocious to the point of being non-existant! 

[funtimefrankie]

So that's where the JJC sounds chap is working now????? :'( :-\

[BlazingPenguin]

Hey....rumours are capable of causing all sorts of problems Frankie....
But to tell a customer that you havent even looked at his repair after four/five months, with little chance that it will be looked at in the future if he remains as busy is indefensable! Not to mention that my tenners no longer under my care too!
No...'Im very sorry about the delay and we will get it attended to right away'....its ' I know we havent done it, Ive been busy, Im still busy and have no idea when I'll do it...perhaps when Im quiet enough to get around to it'?????????????

At least the JJC guy had the excuse that it was impossible to get in touch with him!

Anyone else has units in for repair?
How long did it take and when did you send & recieve it back please?

[Bunkerbarge]

Makes the disposable Mtronics route seem a lot more attractive!

As you say the big deal with Electronize was the fact that they are repairable.  What you say is obviously they might not be ::)

[The long Build]

I had to send one back which I broke , in all fairness it was repaired and returned within 72 hrs , however that was 2 years ago.

TLB

[BlazingPenguin]

Other than a few we have had problems with, Mtronics units have been fine in the smaller sizes of boat, the rigours of tug towing generally requiring the easy versatility of the Electronize units, the ease with which you can adjust output at the twist of a screwdriver wins hands down over the Mtronics press button 'A' whilst standing on one leg till your eyes flash and singing Rule Britania 
Having had occasion to contact Mtronics with regard to a unit that was acting up, the company were helpful when one was found faulty and understanding when I had failed to set it up properly.
What does look attractive is Mtronics Failsafe that stops you reversing polarity, the most common reason for return of an Electronize unit, at over £20, it elevates the cost of your speed control system to nearer £50, expensive yes, but if you are aware of that at the outset you make allowances for it. This is the option I think I will go for now, as and when funds permit.
Just thinking....I tend to use the same type of batteries in most of my tugs, perhaps a more viable option is to buy a voltage protector and fit it to the battery rather than several to each boat?

[justboatonic]

Use ACTion. An all round better customer service.

[BlazingPenguin]

Never had one of their ESC's, but I remember hearing one of their sounds units a while back at Ellesmere Port and I was less than impressed, if they have updated the sound units to something more than a demented woodpecker...then I stand corrected!
I must admit to following the pack when it comes to choosing these sort of things, some locally produced ESC's were de'rigour until they went out of production, almost all I see these days are Electronize of one type or another.
Radio....I like Futaba.
Motors....fresh from the carcass of some wreck.

[John W E]

hi there all

As we have seen on one thread, a supplier has come forward to defend his case - I myself find that very honourable.   So, why not give Electronize a phone call and ask them to come onto this Forum and give an explanation, of why, in the last 2 years to 18 months they have gone downhill.   It is not really I would like to say 2 years it is more like 5 years - they have commenced on the slippery slope of downhill and started to disregard the modeller.   Approximately 5 years ago I had a great telephone conversations with 2 guys from Electronize with regard 2 speed controllers and a mixer all on one board and at that time they said it was on the shelf waiting to be finalised, and they have a version already which was being used by the lads who do the Robotics.  Have we seen this yet? nah....

The other thing is, ACTion Sound units are up to this present day and time, are all electronically generated, so therefore will not be to the same standards as the pre-recorded chip ones.   ACTion speed controllers on the other hand are of the same standard as Electronize in fact in some cases they are far more superior.

The big difference with ACTion compared to everyone else, if you want a 'slightly special one' upgraded or whatever - speak to the gentleman at ACTion and that man will DO HIS BEST IF NOT BEYOND HIS BEST TO HELP YOU OUT.   I have yet to find another electronics company to do that and I have dealt with a few, and I am not talking about 1-2-or 3 speed controllers which I have built and had, I am talking about 80-90 speed controllers which I have built, so I think by now I know my way around speed controllers and their Companies.

aye
john e
bluebird

[BlazingPenguin]

Sorry BB...still shovelling the Ramiprill down my neck after this afternoons fiasco! So the phone calls just not going to happen...from this particular tug driver at any rate!!!
I think Ive said ta-ta to both the tenner and the ESC for the foreseeable future.

I shall try to have a look at 'Actions' ESC's but it looks like working versions of JJC units are still ahead in that area eh?
I bought a 'special' ESC from Electronize for my large 24v powered TID tug, just the job for the heavier boats, but despite commenting on them to them, they are still not advertised to the boating fraternity.

[ray123]

hello guys if its any relief i had 2 astec speed control's go wrong in july 07 sent them back waited &waited i then phoned a few times chaseing them (i had just finished a new boat so realy wanted to get some run time in) in the end i brought 2 robbe speed controls costing double the price :( its nov now & no sign of my speed controls!!   its a shame because i have them in all my other models and are working fine

[PBAKER2973]

Absolutely Shocked!
I would couch this in much stronger terms but trying very, very hard to keep some sense of composure!!!!
Having sent an esc in for repair in the middle of the summer, how long would you reasonably expect to wait for its return? 4wks? 6wks?....8wks then?
How does 4 months sound? And despite several calls to Electronize where Im told that 'were very busy, but we'll get around to it', still no movement on the repair.
The last straw was when I again contacted Electronize only to be met with the same line.....with the addition of 'I have no idea what they have to put up with...goods bought off Ebay and what have you, late nights at the workshop etc'....Well Im sorry but I bought mine from Electronize and despite the goods on the whole being a reliable product, the offer of after sales repair is a major buying point for most of us I would think. But to expect a customer to wait for periods exceeding 4 mths with the excuse " We have been too busy doing other things and we are still too busy doing other things to do the repar" is ridiculous in the extreme.

If the current £10 standard repair fee is not enough to warrant doing the repair....they shouldnt offer it!
If they are unhappy at goods being offered on Ebay or other trade sources....then let them state that repairs other than bought directly will not be done.

As they stand, the ESC's are still a good product, but after sales service is atrocious to the point of being non-existant! 

Hi, Well I can beat that, I've been waiting about 7 months for 2 speed controllers which were damaged.  In the past when I have phoned I have been told 'I can fix them within 2-3 weeks', then after not receiving them phoned again, and was told he would get on to it as soon as possible.  After about 3 months he said 'The trouble is you guys keep breaking them, I don't make any money out of this etc etc'. I must have phoned him about 10-15 times. Last week I was told he still hadn't done them, and couldn't give any idea when they would be done.  He said they only take about half an hour to repair, when I replied with 'so you haven't had a spare half hour in the last 7 months' he put the phone down on me. Does anyone know of anywhere else we can get these repaired.

[BlazingPenguin]

I take it Lifeboat man....that it included the tenner for each unit?
And I have several ESC's of a similar type that need repaired, someone who can do this would be handy to get in touch with.

[portside II]

hi lads  i have electronize esc's never had a problem ,yet, but regarding people reverseing the polarity is it not possible for the guys at elecronize to fit idiot diodes to them ,
nit sure if thy would work in an esc but i used to fit them to cb radio's after the power had been reversed ,10 minute job thats including removing the cases
daz

[gingyer]

Billy
there is some one called "PAKIRK" on mayhem
who might be able to help he had a thread on a speed controller
he was designing and I am sure he said he can fix the electronize
ones also

Here is the thread for the speed controller
http://www.modelboatmayhem.co.uk/forum/index.php?topic=3911.0

Colin

[FullLeatherJacket]

Never had one of their ESC's, but I remember hearing one of their sounds units a while back at Ellesmere Port and I was less than impressed, if they have updated the sound units to something more than a demented woodpecker...then I stand corrected!

I have already dealt with the subject of our sound simulators elsewhere on this forum. They were designed for small models and nobody is obliged to purchase one; indeed, I've turned away numerous people who have made inquiries about the diesel sound being suitable for large-scale models (it's not).
I have not the slightest interest in the Repair service offered by other manufacturers for their products; goods sent here for repair are turned around on the same day. If you have chosen to use an Electronize ESC and found their after-sales service to be less than perfect then that's your look-out, but it doesn't give you license to sl*g off in open forum a totally different product by another manufacturer.
An apology is appropriate, I think.
FLJ

[BobF]

Hi all,

The problem with Electronize repairs, has been mentioned on this forum several times before by myself and others.
It is a shame when a manufacturer becomes too successfull for their own good.

I must say though that they should be given the chance to return the un repaired controller and money as an option. I can only add from my dealings with this company, that I am sure they are honorable, and would do this if requested. (less postage).

I have dealt with them for the last eleven years, with only one controller being faulty, other than by my fault.
But I won't be using them any more because accidents do happen.

Bob

[chingdevil]

MODERATED

If you are having a problem with a supplier you can mention it on here by all means, but having a go at another supplier who has nothing to do with the problem is unacceptable.

Brian

[BlazingPenguin]

Removed by Admin.

You've said your piece, there has been a reply, now lets move on.

Topic locked.